FAQ

Frequently Asked Questions

Q1. Is DawaKhana a pharmacy?
No, DawaKhana is only a Marketplace. Simply put, we are just a platform that connects you to your local trusted & verified pharmacy store for the services you have opted for.

Q2: Is your Pharmacy licensed?
DawaKhana not being a pharmacy so don’t have any pharmacy license. All Pharmacy store partnered with us are verified to meet the pharmacy legal compliance and they have pharmacy license.

Q3: Who are all your pharmacy partners?
We partner with trusted pharmacy who complies with valid drug license, pharmacist and all legal requirements as per Govt. Regulatory.

Q4: What is the procedure to place an order?
You can place order through: a) Uploading your prescription b) Choose your pharmacy nearby c) Placing the medicine in system d) Choose payment Method

Q5: If I upload a prescription, will my order be confirmed immediately?
No, uploading a prescription does not mean confirmation of your order. Your order will validate and the selected pharmacy store by you will then confirm stock availability. Our system will keep you updated on every step through SMS, & Notification. In case we are unable to fulfil the medicines, it will be communicated to you and our team will connect with you. As we a marketplace, we connect you to another pharmacy and complete the order.

Q6: Can I Type medicines to place order?
YES. But valid Prescription required.

Q7: What is a Valid Prescription
An Valid prescription should at least have the following: 1. Details of the Doctor (Name / Degree / Registration Number) 2. Patients Name & Age 3. Date of Prescription 4. Dosage of prescribed Medicines 5. Doctor's Signature Please note that this is only for guidance and doesn't guarantee the delivery of medicine. The final decision on accepting or rejecting a prescription will be taken by our partner pharmacy who has the legal license to do so.

Q8: How my medicines will be delivered?
Medicines will deliver to your doorstop by our Delivery team from our partner pharmacy.
Q9: What is DawaKhana’s cancellation policy?

DawaKhana is a Marketplace Platform and the actual invoicing, sale, is done by a registered pharmacy in your neighbourhood. As part of the guidelines provided by partnered pharmacies - You can cancel your order within 5 minutes of order confirmation. Orders once shipped cannot be cancelled. Q10 : Can I just buy another substitute medicine on my prescriptions?
Yes, you can buy other substitutes if your prescription lists the generic names instead of a brand name. You can always encourage your doctor to write salts name on your prescription instead of a specific brand name.

Q11: What is the estimated delivery time?
Within 2 Hours of Order confirmation

Q12: Where can I check my order status?
From “Track your Order” section

Q13: Where can I check my order status?
From “Track your Order” section
Q14: What are your delivery charges?
Upto Rs. 299/-, 50 >299= FREE.

Q15: How do I know the medicines delivered are authentic?
DawaKhana have trusted verified pharmacy partners who are enrolled after ensuring they meet all pharmacy & legal compliance and quality. All products are processed by the concerned pharmacy partner who shall be solely responsible for the authenticity and genuineness of the products. And DawaKhana Delivery person will verify the details of your order (Batch, Mfg, Exp, Qty) before final packing. And we do regular audits with our partner Pharmacy to ensure we maintain & continue delivering quality & genuine products.

Q16: Which Medicines do we not deliver?
We do not deliver medicines like Schedule X Drugs, Narcotic Drugs and Drugs which are banned by the FDA. Q17: Do I have to create an account to shop at Dawakhana? Yes, to avail exciting offers. You can also place order without create an account. In that case you may not get some exciting offers. Q18: How do I pay for the order? You can pay through all means: a) Credit / Debit Card b) E-Wallet d) Cash on delivery
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